Refund policy
Evermonta Returns & Refund Policy
Effective Date: August 2026
At Evermonta, operated by Eleglo Global LLC, we aim to provide customers with a straightforward and reliable shopping experience. If an eligible purchase does not meet your expectations, you may request a return according to the terms below.
Return Period
Customers may request a return within 30 days of delivery.
To qualify for a return, the product should:
- Be unused and in its original condition
- Remain suitable for resale
- Include original packaging where applicable
- Include all original components and accessories
- Not show signs of customer-caused damage, alteration, or misuse
- Be associated with a valid order
Items That May Not Be Eligible
Certain items may be excluded from standard returns, including:
- Customized or personalized products
- Final-sale merchandise
- Clearance items
- Gift cards
- Products that have been used, modified, or damaged through improper handling
Any product-specific return restrictions displayed on the product page will also apply.
Free Return Shipping
Evermonta provides free return shipping for eligible approved returns.
Customers should contact our support team before sending a product back so that the correct return instructions can be provided.
Do not independently ship an item to the business address without receiving return instructions.
Refund Processing
Once an eligible return is received and inspected, approved refunds will be issued to the original payment method within 5–10 Business Days.
The final posting time may vary depending on the customer's bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact:
within 7 days after delivery.
Please include:
- Order number
- Description of the problem
- Photos of the product
- Photos of the shipping packaging where applicable
We will review the request and provide an appropriate resolution.